Receive answers to your inquiries through our Frequently Asked Questions section. Quickly discover solutions and enhance your overall experience.
Below are the quick answers to some of our most frequently asked questions.
Do I need a credit card?
No, a credit card is not a prerequisite for all car rental companies, although it may be preferred.
Which documents are needed to pick up a rental car?
You will need your national identification card or any valid government-issued ID to pick up a rental car.
What is included in the rental charges?
Our rental charges include full insurance coverage for the car for the duration of the rental period.
Can I rent a specific car model?
Yes, you can rent any specific car model that is currently available on our website.
Can I change my booking and do I have to pay a cancellation fee?
Yes, you can change your booking. There is no cancellation fee as long as you notify us at least 24 hours in advance.
Can I cross borders with my rental car?
No, our rental cars cannot be driven outside of Mexico.
Can I rent the car at one place and drop it off at another station?
Yes, you can, but only within the designated locations that we have specified.
Keep in mind that if you don’t find the answer to your question in our FAQ section, you can always contact us.
